If you live at Cumnor Hill House care home here in Oxfordshire, or if you have a friend or family member living here in our ‘Outstanding’ home, we’d like to tell you about our new initiative: Home Voice.

What exactly is Home Voice?

We’re inviting our residents, their friends and family members to put their suggestions, praises and concerns forward in a new way – by speaking to Peter, who lives here at Cumnor Hill House. We believe it will ensure everyone’s voice can be heard without anyone having to worry.

How will Home Voice work?

Peter will provide that all-important link to get everyone’s thoughts over to the Cumnor Hill House team; he will be available every week at our coffee morning to sit and chat with people, noting down any ideas, commendations or concerns regarding our Oxfordshire care home.

Peter will then meet with the Cumnor Hill House management team each week to put forward all the topics raised. There’s nothing too big, too small or too silly to mention and nothing is out of bounds – Home Voice is simply an easy way of letting the Cumnor Hill House team know your thoughts. Everything raised through Peter will be considered and responded to, regardless of the outcome.

It’s important to note that Peter is not responsible for any action taken or not regarding the matters raised with him – his role is to collate any concerns and ideas people have for Cumnor Hill House and make sure they’re heard.

Why do we need Home Voice?

We want to improve the way we find out what is going on well here in our CQC-rated ‘Outstanding’ care home in Oxfordshire, and make sure we hear about anything people think needs to change.

Once we’ve heard people’s thoughts, we can then see what we can do, whether that’s making changes to improve things that aren’t gong well or implementing something new to make living at Cumnor Hill House even better. If we hear that people like something specific, we can make sure it continues happening.

We hope that this new system means that we shall be more in touch with anything that needs to change and be better able to meet the needs of everyone who lives here.

If you would like to speak directly to a member of the Cumnor Hill House team, that’s still absolutely fine as well; Home Voice just makes it that little bit easier to express your thoughts.

What are the next steps?

Home Voice has now started here at Cumnor Hill House care home in Oxfordshire, and we look forward to seeing how this new initiative works in the coming weeks and months. If you have any questions, please don’t hesitate to speak to Peter or a member of the team.

Together, our aim is to make Cumnor Hill House an even better place to live.